Responsibilities for products and services

1. Planning periodic studies:

- Define the frequency with which the non-conformity studies of returns will be carried out (monthly, quarterly, semi-annually, etc.).

- Create a precise schedule for carrying out the studies, taking into account critical periods for the organization.

2. Collecting data on returns:

- Establish a system for tracking and collecting data on product returns, including the reasons for returns and the non-conformities identified.

- Ensure that all relevant information is centralized in a database accessible to the relevant teams.

3. Analyzing non-conformities:

- Analyze the collected data to identify recurring types of non-conformities in product returns.

- Use analysis tools such as Pareto charts, root cause analyses, and trend analyses to understand the underlying reasons for non-conformities.

4. Root Cause Identification:

- Conduct an in-depth analysis of the causes of nonconformities, involving production, quality, and after-sales service teams.

- Identify the specific processes, materials, or steps responsible for the nonconformities.

5. Implement Corrective Actions:

- Propose and implement corrective actions to resolve issues identified during the nonconformity analysis.

- Ensure that the actions implemented are documented and monitored to assess their effectiveness.

6. Training and Awareness:

- Train relevant employees on the results of nonconformity studies and on best practices to avoid them in the future.

- Raise awareness among teams on the importance of quality and compliance to reduce product returns.

7. Monitoring of improvements:

- Monitor the effectiveness of corrective actions implemented by analyzing subsequent feedback to verify the reduction of non-conformities.

- Readjust actions if necessary, based on the results obtained.

8. Reporting and communication:

- Write a report after each study to document the non-conformities identified, the corrective actions implemented, and the results obtained.

- Communicate the conclusions of the studies to internal stakeholders, including management, to ensure full transparency and a commitment to continuous improvement.